In force since 27 October 2025
Phase 1
Significant damp and mould hazards, and all emergency hazards that pose an imminent risk of harm.
Phase 2, from late 2026
Phase 2
Extends to more serious hazards, including excess cold and heat, falls, structural collapse, fire, electrical safety and domestic hygiene.
| Hazard type | Investigate | Tell the tenant | Make safe |
|---|---|---|---|
| Emergency | Within 24 hours | Written summary if needed | Within 24 hours |
| Significant | Within 10 working days | Written summary within 3 working days of investigating | Safety work within 5 working days of investigating |
What it means for residents
- Clear, legal deadlines when they report damp, mould or a dangerous hazard
- A written summary of what was found and what happens next
- Somewhere safe to stay if the home can’t be made safe in time
What it means for your organisation
- Repairs systems that can tell a significant hazard from a routine job, and time each stage
- Records good enough to prove every deadline was met
- Contract terms that hold contractors to the same timescales
The problem
Most repairs systems log a job and a completion date. They don’t capture when the hazard was first reported, when it was investigated or when the summary went out.
What fixes it
Pull repairs data into Be Assured and check each case against the Awaab’s Law clock, with breaches flagged automatically.
Example
A landlord finds 14% of significant damp cases missed the 10-day investigation deadline in Q1, traces it to one contractor and fixes the handover.
Prove every deadline was met.
See how Be Assured tracks Awaab’s Law alongside the Safety and Quality Standard.